Customer Solutions Expert

Location: Manchester (3 days in office)
Package: £28,400 + bonus (OTE 35-40k)

A rapidly growing global financial technology platform is looking for a Customer Solutions Expert to join its Manchester-based Solutions Hub. You will be focused on helping people improve their financial wellbeing, working with high-quality inbound leads, innovative technology, and a supportive advisory team to deliver personalised financial solutions to customers.

Key Responsibilities:

• Engage with customers who have already expressed interest in a loan and provide guidance on the best options
• Review customer details and recommend suitable loan products that meet their needs
• Use internal systems and tools to match customers with the most appropriate financial solutions
• Build rapport quickly and understand each customer’s goals to help them make confident financial decisions
• Work towards and exceed individual sales targets while delivering a positive customer experience
• Guide customers through each stage of the application process, ensuring everything runs smoothly

Skills required to become a Customer Solutions Expert:

• Experience in sales within a financial services/banking background is required.
• Knowledge of unsecured lending is beneficial.
• Motivation to work towards targets.
• Excellent customer service and rapport-building skills.

Benefits of joining as a Customer Solutions Expert:

• £28,400 salary plus bonus (expected earnings of 35-40k in year one)
• Hybrid working (2 days WFH per week,
• 25 days holiday + birthday duvet day
• Private medical and dental insurance
• Clear progression and transparent pay structure
• Enhanced maternity and paternity policies
• Dog-friendly office, free breakfast and snacks
• Social clubs, sports teams and employee discounts

If you have relevant experience and are interested in becoming a Customer Solutions Expert, please apply.